CODI 508
CURSORY NOTES
Click here to return to CODI 508 HomePage
Click here to return to Damico HomePage
                               PRINCIPLES FOR A SOCIAL APPROACH

PRINCIPLE ONE:   Although aphasics employ communication/conversation
                                  for both transactional (informational exchange) and
                                  interactional (social exchange), interactional motivation
                                  is the primary driving force.
IMPLICATION:      Assessment and intervention should be built around
                                 socialization and the establishment of social affiliation
                                 primarily.  The use of communicative partners and social
                                 activities should be a primary vehicle for intervention.

PRINCIPLE TWO: Conversation is a co-participatory process between two
                                 or more interactants that work together to establish and
                                 sustain communicative intent, linguistic meaning,
                                 interactional thrust, and social significance.
IMPLICATION:      The responsibility for communicative success resides
                                  in the dyad not the individual. Focus on this
                                  "collusional" approach when working in aphasia
                                  and when building a supportive context within which
                                  they can live and interact. Employ Communicative
                                  Partners, Reciprocal Teaching Peers, Conversational
                                  "Ramps".

PRINCIPLE THREE: There is a powerful desire to establish social
                                    affiliation and be successful. Various strategies are
                                    employed to overcome transitory barriers in normal
                                    communication.  Aphasic individuals have the same
                                    motivations, desires, and flexibility of resources.
IMPLICATION:         Since the same desires hold for aphasics, they
                                    employ strategies and measures that are extraordinary
                                    to overcome their specific barriers.  We should focus
                                    on the exploitation of the naturally-developed
                                    compensatory strategies and the power of the social
                                    dyad in assessment and intervention.

PRINCIPLE FOUR:   Conversational conventions and the cues and clues
                                     to sustain these conventions are not only (or
                                     typically) transmitted by overt verbalizations.  Rather,
                                     the strategies employed to maintain and control the
                                     flow of conversation are also (and typically)
                                     transmitted via nonverbal and prosodic means.
                                     These are known as "contextualization cues".
IMPLICATION:          To be maximally effective, clinicians, aphasics, and
                                     their partners should become aware of the
                                     culturally specific contextualization cues that
                                      direct conversation.

PRINCIPLE FIVE:     Formulaic expressions, interactional strategies, and
                                    interactional resources are often used in context-
                                    bound instances to increase fluency and ease
                                    interactional negotiation.
IMPLICATION:         Determine several context-bound instances that
                                    the aphasics are frequently in and work on
                                    appropriate formulaic expressions, resources, and
                                    strategies.  The range of context-bound instances
                                    can be increased  as the aphasic become more
                                     proficient.

PRINCIPLE SIX:        There are a number of discourse strategies/structures
                                     that are routinely/systematically employed to
                                     overcome rigid adherence to "preferred actions",
                                     interactional barriers, problems, or "friction points".
IMPLICATION:          These discourse structures/strategies may be
                                     employed by aphasics and/or their co-participants
                                     to increase the effectiveness of their conversational
                                     interactions, select a few of these culturally
                                     appropriate discourse strategies (or identify those
                                     of aphasics/co-participants) and teach (or increase
                                     use) aphasics and/or co-participants to employ
                                     them.  Examples are  "Adjacency principle",
                                      "adjacency counter-strategies", "recycled turn
                                     beginnings", accountings, turn completion
                                     productions, word search joint productions, and
                                     compensatory strategies.

PRINCIPLE SEVEN:  There are a number of sequentially dependent
                                      structural elements which bracket units of talk to
                                      help control the flow of the interaction in various
                                      ways.  These are culturally-specific, and are
                                      systematically and widely employed.  They are
                                      referred to as "discourse markers".
IMPLICATION:           It is possible that the aphasic may create
                                      compensatory strategies that can be applied in
                                      this manner and it is possible for aphasics and/or
                                      co-participants to learn to increase their control
                                      of various aspects of conversational interaction
                                      by learning to employ discourse markers during
                                      their interactions.

PRINCIPLE EIGHT:   The full range of conversational actions are typically
                                      constrained in "institutional" settings due to the
                                      manifestation of various social identities, voices, or
                                      objectives.
IMPLICATION:           Close attention to various institutional settings
                                      and their unique characteristics and constraints
                                      can provide information that can be used to inform
                                      and improve performance in those settings.
                                      Therapy and how its constraints impact aphasic
                                       competencies is an example.

PRINCIPLE NINE:       The power, dynamism, and complexity of the social
                                       event known as conversation is often constrained
                                       by constructed contexts.  While valid, they only
                                       reflect that contextual setting.
IMPLICATION:           To ensure that the view of the aphasic is an authentic
                                      one, you must assess and intervene in more natural
                                      and authentic contexts.

PRINCIPLE TEN:        There are some "formal constructs" that have be
                                       extracted from the "Method of Instances" that can
                                       be employed to comment on generalized adequacy".
                                       Although not truly formulated from CA, a basic
                                       structural/strategic feature of interaction is the
                                       maintenance and defense of one's own "face" and
                                       the "face" of the other participants.
IMPLICATION:            Use this foundational motivation of face-to-face
                                       interaction to assist you, the aphasics and their
                                        partners to understand why some conversational
                                        and social strategies work better than others.

                             Functional End Points for Aphasia Treatment
               Items that should always be considered for Quality of Life Issues
                               What can be accomplished within 10 sessions?

1.   Being able to signal and get help in an emergency
          (e.g., can call 911 and succeed in getting someone to come)

2.   Being able to disclose feelings
          (e.g., can make likes and dislikes known)

3.   Being able to demonstrate the retained competencies that are
       masked by aphasia
           (e.g., with maximum support from others, can he/she get enough
            across to make it clear that he or she is competent to keep power
            of attorney, sign release forms, and participate to whatever
             limited degree in conversational interchange

4.   Being able to express needs
           (e.g., can communicate that he/she is hungry, tired, wants
             some time alone)

5.   Being able to write his/her own name

6.   Being able to follow current events of interest
           (e.g., can read newspaper headlines, or follow events on TV)

7.   Being able to derive some pleasure from activities that were
      pleasurable before aphasia
           (e.g., can demonstrate pleasure with grandchildren or buddies)

8.   Being able to participate in social interactions
           (e.g., with maximum support from others, can demonstrate a
             degree of enjoyment in social interaction commensurate with
              pre-traumatic level)

9.   Being able to assert autonomy and independence, if not of action,
      at least of thought and opinion
              (e.g., can signal disagreement, differences of opinion, take
               an unpopular stand)

10.  Being able to forget about being aphasic for at least limited periods
       of time
              (e.g., can assume a societal role in some circumstances in
                which aphasia can be minimized, such as attending church
                 or movies with some sign of benefit, participating in limited
                 ways in conversation)

11.   Being able to assume some responsibility
             (e.g. activities/responsibilities around the home)

12.   Being able to follow simple instructions
             (e.g., can be expected to take own medications correctly)

13.   Being able to self-monitor
              (e.g., know when you have failed or succeeded in communication)

14.    Being able to verify understanding

15.     Being able to correct misinformation

                                                  Strategy One:
                  FACILITATING AUTHENTIC COMMUNICATION
–    This is a modification of Aten's work with that of Damico, Simmons-
       Mackie, & Oelschlaeger
–     It can serve as an example of a more functional/social approach
–     Requirements:
          *    Must do a careful analysis of the problems the individual
                has with communicating
          *    Must determine what compensations the individual with
                aphasia has started developing
          *    Must determine what behaviors truly serve as barriers to
                communication and socialization (remember Simmons-
                Mackie & Damico on compensatory strategies).
–      Guiding Principles linked with this approach
          *    Communication is stressed over linguistic accuracy
          *     Work to make use of the naturalness and power of
                  the interactive dyad
          *     The goal is to maximize communication and socialization
                  regardless of the channel or strategy employed.
          *      Encourage the strategies that will facilitate conversation or
                  communication
          *      Stress naturalistic and authentic context, settings, situations
          *      What you focus on is based upon an individualized analysis
                  of the aphasic's actual strengths and weaknesses.
–        Steps
    1.   Start with Assessment
          *       Employ the strategies mentioned under the behavioral analysis
                   technology.
          *       Use informal assessment approaches
                    - Look for strategies already in use
                             Focus on the conversational framework
          *        Distinguish between those aspects that are facilitative and
                     those that are obstructive
                    - Examples of Facilitative
                            Speaking more slowly to improve word search or
                                  intelligibility of speech
                            Asking others to speak more slowly to improve
                                 comprehension
                             Learning to use various linguistic resources
                             Learning to use "mediational resources"
                    - Examples of Obstructive
                             Failing to comply with listeners request for
                                 helping them to understand
                             Not signaling for assistance
                              Excessive talking – failure to relinquish turn
          *        Look for places that could have been improved with
                    strategy use, but they were not used or inefficiently used.
     2.  Share your notes/observations with the aphasic person and family
     3.   Provide examples of effective strategies that could be used with
          this person's problems
     4.  Determine TOGETHER which strategies are to be stressed
     5.  Write concrete steps for implementation/acquisition/practice
           can be directed toward patient, family member or both
     6.  Practice in controlled settings
     7.  Move toward conversation

–    Examples of some of the more basic strategies (From Claire Penn,
       A. Holland, J. Damico)
          * Simplify Strategies
                 - Keep conversational turns short
                    (Limit speech to substantive words)
                 - Change word order
                    (Put salient words first, followed by adjective)
                 - Simplify phonologic structure
                     (Eliminate unstressed syllable "nana" for "banana")
                 - Speak directly
                     (Avoid embedding, "boys, six, long hair)
                 - Pronominalize
                      (Use pronoun for noun but must contextualize with
                         gesture or adjacency principle)
          * Elaboration Strategies
                 - Circumlocute
                      (The rug is made of .. Black and white, horsey hair, Africa)
                 - Describe function
                       (You know, one of those things that help walkin')
                 - Eliminate Alternatives
                       (It's not raining....snowing)
                 - Say key word - then modify
                        (Office...doctor's office)
          * Repeat Strategies
                 - Repeat what you just said
                         (Book - a book)
  –    Examples of some of the more basic strategies (From Claire Penn,
       A. Holland, J. Damico)
          * Simplification Strategies
                 - Keep conversational turns short
                   (Limit speech to substantive words)
                 - Change word order
                   (Put salient words first, followed by adjective)
                 - Simplify phonologic structure
                    (Eliminate unstressed syllable "nana" for "banana")
                 - Speak directly
                    (Avoid embedding, "boys, six, long hair)
                 - Pronominalize
                     (Use pronoun for noun but must contextualize with
                         gesture or adjacency principle)
          * Elaboration Strategies
                 - Circumlocute
                     (The rug is made of .. Black and white, horsey hair, Africa)
                 - Describe function
                      (You know, one of those things that help walkin')
                 - Eliminate Alternatives
                      (It's not raining....snowing)
                 - Say key word - then modify
                       (Office...doctor's office)
          * Repeat Strategies
                 - Repeat what you just said
                        (Book - a book)
                 - Repeat before answering
                        (Do I want soup? Yes)
                 - Repeat and Revise
                        (I want scrambled..well scrambled eggs)
                 - Inflect the stereotypic responses
                         ( inflect "1-2-3!" {negative} vs "1-2-3-" {positive})
          * Flexibility Strategies
                 - Substitute
                       (If one word won't come, try another "Levis" for
                           "bluejeans")
                 - Eliminate
                        (Determine what's the most important word to say?
                            Determine what is the most salient word?)
                 - Analogize
                         (It's like.....)

          * Strategies that the Aphasic can use to engage others to
                their level
                 - find ways according to the aphasic's communicative
                   system for them to do the following:
                         Self-correction
                        Take your turn
                        Note your own difficulties
                        Shift topics
                        Request clarification
                        Request repetition
                        Request Slowdown
                        Signal that you need to engage in "searching" for the word
          * Nonverbal Strategies
                 - Gesture and pantomime
                 - Use alternative modality (Draw, write, maps)

                                                 Strategy Two:
                                 CONVERSATIONAL COACHING

–     This technique was developed and advocated by Audrey Holland
–     Points to make about her approach:
          *   Several stages but they don't need to be slowly worked
               through
          *   Rather, work at the individual's level of behavioral
               competence
–     Use the progressive mediation framework
          *   Start with video analysis
          *   Move to role playing
                  -  In vivo Training
                       Guided Observation
                       Coached Interaction
                       Follow-along Coaching
  -- Start from structured, short and familiar texts
  -- Move to more naturalistic texts
–     The Technique
              I.  Rules for script writing
                        A.  Scripts should be short and at the edge of a
                              patient's ability to communicate.  A 4-10
                              utterance script can fill a clinical hour.

                        B.  Scripts should include either speaker or listener
                              features that the clinician wishes to emphasize.

                            Example, if the clinician wants the patient to
                              use gestures, the script should include gestural
                              material.  Or to train listeners to guess, scripts
                              should have "guessable" material built in.
                              Or to train alternative wordings, build in things
                              with good alternatives.

                        C.  Scripts must be written in conversational English.

                        D.  Scripts must be written in short units to allow
                              listeners to check their comprehension of them.

              II.    Examples of Scripts at Three levels of Communicative
                      Difficulty

                      Sharing old (known) information with an experienced
                        listener*

                              Football
                               1.  I watched the Steelers lose to Cleveland
                                    on Saturday
                               2.  I talked to Eric on the phone at the half.
                               3.  After the Steeler game, I watched the Vikings.
                               4.  Then we had dinner.
                               5.  We had steak, baked potatoes, salad and
                                    chocolate ice cream.

                           * This information will be New information to a
                               inexperienced listener.

                       Sharing new (unknown) information with an
                        experienced listener

                           The Wreck
                               1.  On the way home from the Highland
                                    Drive VA
                               2.  Audrey had a car accident
                               3.  The road was icy.
                               4.  A car coming down Washington Boulevard lost
                                    control
                               5.  It hit the right side, knocked out her headlight, and
                                    ruined the fender.
                               6.  The repair estimate was $2100.
                               7.  The guy had insurance.

                        Sharing improbable information

                           Gossip
                               1.  Davida and Mark ran off to join the circus.
                               2.  Mark is going to be an acrobat on the flying
                                    trapeze.
                               3.  Davida is going to be a lion tamer.
                               4.  Audrey bet $500 on the horses last Friday
                                    and lost it all.
                               5.  Then she won $1000 betting on the Steelers
                                    on Sunday.

              III.   Implementation
                         A.  The patient reads the script, one unit at a time, to the
                               clinician.

                         B.  Clinician's goal is to evaluate performance and to
                               point out ways to get the information across.
                                        (Examples from "Football" script:)

                               1.  "Try ice cream...chocolate, rather than chocolate
                                     ice cream."
                                2.  "How else could you signal "Vikings?"
                                3.  "Which is more important? Talking to Eric or
                                       talking at the half?  If you can't say it all, say
                                       what's important."

                         C.   Patient next communicates contents of script with
                                a familiar listener who does not know its contents.

                         D.   Clinician's goal is to coach LISTENER:

                               1.  "If you don't understand; it's probably better
                                       to ask him to say it another way."
                                2.  "Remember, if you don't get all the words,
                                        try to get the general idea, anyway."

                         E.    AND to continue to coach the patient:

                                1.  "Oops, that was a great opportunity for a
                                       gesture.  You forgot.  Wanna try it?"
                                2.  "You weren't listening.  Your wife just
                                       asked you a helpful question, but you tried
                                       to say it again the same way and it just
                                       confused her."

                         F.  Videotape interaction.  Then clinician, patient and
                               listener watch tape and evaluate it according to
                               these guidelines:

                                1.  How successful was the interchange?
                                2.  What was most helpful?
                                3.  What was least helpful?
                                4.  What could be done differently by clinician,
                                      speaker, and listener?

                         G.  Patient then communicates script to a less
                               experienced listener who also does not know
                               The script.  Therapist's role is the same.
                               Evaluate as above.

                         H.  Examples of scripts for Special Problems

                              Patient who can read silently, but cannot do
                              grapheme-to-phoneme conversion.

                            1.  Hullo.  Eye um maathu o breye uhn.
                             2.  Eye cum frum meelz on weelz.
                             3.  Eye brot ure fuuud.
                             4.  Eyell seee yuh turnahruh.

                             Patient who cannot read

                            1.  On         we went to the
                             2.  The        beat The
                             3.  We 8       and

                             Patient who can read but is minimally verbal

                             1.  I'm having trouble with my talking.
                             2.  Please be patient with me.
                             3.  Help me with my words if you can.
                             4.  If you can guess what word I want, say it for me.

–     Advantages
              1.  Approximates natural communication in highly
                   controlled setting.
              2.  Modifies both patient and interactant behavior
              3.  Generalizes to other settings and conversations.
              4.  Allows the clinician simultaneously to manipulate
                  content and strategies.
              5.  Provides the clinician with an opportunity to observe
                   the patient as a conversational interactant.
              6.  Can be modified to patients needs through manipulation
                   of a script's content.

                                                   Strategy Three
                     CREATING A COMMUNICATION CULTURE

–     Developed and advocated by Mark Ylvisaker in1992 for TBI
–     Adapted for aphasia
–     Designed to make the overall context – both the physical and the
       interactional more conducive to the development of communication
       for the aphasic and significant others.
–     The Challenges
         *   Ylvisaker found that there are typical kinds of failures or challenges
              for the partners of neurologically impaired
         *   These may be failures or difficulties that all or some of the
              significant people in the environment manifest.
         *   They result in an environment that is NOT conducive to
              communicative improvement.
         *   As clinicians should look especially at ourselves with regard
              to these behaviors. We should led and assist other not only by
              counseling and instruction --- BUT BY EXAMPLE.
         *   Some of  examples of problems for major levels of severity or
              stage of recovery:

               Severe Impairment or Early Stages of Recovery
                      –       Failing to talk to patient
                      –       Failing to communicate nonverbally with patient
                      –       Failing to prepare the individual for other services
                               like nursing care or PT/OT with natural gestures
                               and physical prompts in combination with simple
                               verbal cues.
                      –       Failing to use physical contact during nursing and
                               therapy to communicate security and acceptance.
                      –       Failing to notice, interpret, or respond to the individual's
                               natural communication gestures.
                      –       Failing to prompt communicative gestures in
                               appropriate contexts.
                      –      Attempting to establish yes/no communication before
                               the individual is neurologically ready.
                      –      Talking about the individual as if he were not present
                      –      Creating an environment that is overstimulating and
                               confusing
                      –      Misinterpreting negative behavior as intentionally
                              communicative.
                      –      Not engaging in meaningful behaviors

               Moderate Impairment or Later  Stages of Recovery
                      –      Trying to communicate in a confusing environment
                      –      Saying too much or too little
                      –      Failing to provide nonverbal cues to make
                              comprehension easier
                      –      Failing to provide sufficient routine and regularity
                              for individuals to feel oriented and secure
                      –      Taking inappropriate or aggressive language personally
                      –      Becoming frustrated and expressing frustration when
                              the injured individual forgets a task, and, or fails to
                              comply
                      –      Ridiculing bizarre utterances
                      –      Failing to decipher the communicative intent underlying
                              unusual (e.g., perseveration) or aggressive behavior
                      –      Failing to provide choices
                      –      Not understanding or using the individual's expressive
                              communication system if other than speech
                      –      Expecting that an individual who is capable of using a
                              nonverbal system will initiate functional communication
                              with the system and transfer its use to other contexts.
                      –      Labeling people by their behavior (e.g., "The evil eye",
                              "The hitter").

               Mild Impairment or Chronic Stage of Recovery
                      –      Speaking too fast; saying too much
                      –      Overcompensating by speaking too slowly, speaking for
                               the individual, or in other ways infantilizing people
                               capable of interacting at a higher level.
                      –       Not giving the injured individual the opportunity to
                               communicate
                      –       Failing to provide natural consequences for communicative
                               successes or failures.
                      –       Failing to encourage new strategies
                      –       Failing to account for their natural compensatory strategies
                      –      Addressing the individual in a patronizing and
                              disrespectful manner.

–     General Points About Creating a Communicative Culture
          *  This is a way to ensure that you don't make the mistakes
              listed above or that you can overcome these types of
              difficulties
          *   Most often, the communicative culture should be established
               where the aphasic lives – so the "partners" will vary.
          *  Five General Points
                  1.   Establish proper values in a communicative culture
                            –   Meaningful and satisfying social relationships
                            –   Meaningful and satisfying communication
                            –    Recognize that communication has both
                                  transactional and interactional functions
                            –    Recognize that communication is multimodal
                                  and that it has a great impact on one's FACE.
                 2. Establish a method or means of communicating these values
                      within the Communicative Culture (CC)
                            –     Should do this with proper orientation and training
                                   of hospital/nursing staff and family.
                 3.   Establish a collaborative attitude to "barrier reduction" or
                        "communicative success" for the aphasic within the CC.
                            –      "What is he trying to tell us?"
                            –      "How can we make this easier for him?"
                 4.   Establish definite roles and expectations for individuals
                        within the CC
                            –       Provide orientation and "job descriptions" for all staff.
                 5.   Provide rewards and/or for effectively establishing an
                        appropriate Communicative Culture.
                            –       Merit Awards
                            –        Improved environment in which to work
                                      and interact

–     What Communicative Competencies are needed to create a
        Communicative Culture?
          *    The question is: "what the appropriate competencies need to
                be for assisting the aphasic -- whether you are the SLP, the Staff,
                or the family
          *   When Communicating with Patients
                        CONTENT
                             The Communicative Partner will:
                                   –   talk comfortably with patients about topics
                                        of  interest to them
                                   –   use vocabulary that is meaningful
                                   –   use vocabulary that is adequately concrete, yet
                                        respectful of the patient's age.
                                   –   give information needed to keep the patient
                                        oriented
                        FORM
                             The Communicative Partner will:
                                   –   use gestures, writing, and physical prompts
                                         if  necessary
                                   –   use natural tone and inflection
                                   –   repeat information if necessary
                                   –   use short sentences if necessary to ensure
                                        understanding
                                   –   give adequate processing time between
                                        messages
                                   –   use simple grammar if necessary
                                   –   Speak clearly
                        PARTNER ENCOURAGEMENT
                             The Communicative Partner  will:
                                   –    initiate topics of interest to the patient
                                   –    use appropriate prompts to encourage
                                         communication
                                   –    give patients time to respond
                                   –    give patients words if they are struggling
                                   –    respond to the patients' verbal and nonverbal
                                         communication
                                   –    encourage nonverbal communication
                                   –    offer choices whenever possible
                                   –    seek confirmation of patients' understanding
                                   –    reinforce successful communication attempts
                                         with natural consequences
                                   –    Avoid ridiculing, teasing, or punishing
                                          inappropriate or unsuccessful communication.
                        COMMUNICATION ENVIRONMENT
                             The Communicative Partner will:
                                   –    minimize distractions
                                   –    maintain the patient's attention when
                                         communicating (redirect as necessary; use the
                                         patient's name; touch the patient to gain
                                         attention)
                                   –    interact in a familiar setting
                                   –    control the number of people present at one time.
                        COMMUNICATING RESPECT
                             The Communicative Partner will:
                                   –    actively encourage patient's participation in
                                         treatment -- even planning -- at whatever level
                                         they are capable
                                   –    not talk about patients in their presence
                                   –    avoid a condescending style (e.g., baby talk) and
                                         condescending words (e.g., "sweetie", "honey")
                                   –    communicate respect directly (e.g., "I'm sure that
                                         it is difficult for an intelligent fellow like you to
                                         do some of this work.  Let me tell you why we
                                         are doing it")
                                   –    use polite requests rather than abrupt commands
                                   –    choose an appropriate time and place to discuss
                                         personal issues
                                   –    pay attention to patient's emotional states and
                                         communicate to them that their feelings are
                                         understood and are appropriate.
                                   –    never punish, ridicule, or demean patient's
                                         atypical behaviors.
                                   –    use humor that is appropriate and meaningful
                                         to the individual.
          *   When Communicating with Family Members
                        CONTENT
                             The You and the Professional staff will:
                                   –    actively invite family members to identify their
                                         own concerns and interests, rather than make
                                         assumptions about their concerns and interests.
                                   –    actively seek information from family members
                                         that will be useful for the treatment team
                                   –    provide information to the family members that
                                         will help them stay informed about their family
                                         member's care.
                                   –    clearly explain facility programs, treatment
                                         regiments, staff roles, family roles in rehabilitation,
                                         and other related matters.
                        FORM
                             You and the Professional Staff will:
                                   –     use meaningful vocabulary and avoid jargon
                                   –     speak clearly and use natural inflection
                                   –     use illustrations and repetition as needed to
                                          ensure comprehension
                                   –     communicate openness, warmth, flexibility,
                                          and appropriate humor
                                   –     use techniques of "active listening"
                                   –     use effective and encouraging coaching
                                          techniques during family training.
                        ENCOURAGING FAMILY PARTICIPATION
                        AND COMMUNICATION
                             You and the Professional Staff will:
                                   –    actively invite family members participation
                                         in assessment, goal setting, and intervention.
                                   –    actively invite expressions of concern and
                                         family problem solving around treatment issues
                                   –    act on family recommendations unless harmful
                                         to the patient or his/her progress.
                                   –    be available to family members to discuss
                                         their concerns
                        COMMUNICATION ENVIRONMENT
                             You and the Professional Staff will:
                                   –    minimize distractions and interruptions during
                                         interaction with family members
                                   –    use a private setting to discuss confidential or
                                         personal issues
                        COMMUNICATING RESPECT
                             You and the Professional Staff will:
                                   –    take family members' questions and
                                         recommendations seriously and act on them
                                         unless contraindicated by the patient's needs
                                   –    avoid a condescending or self-righteous
                                         manner in communicating with families
                                   –    communicate genuine interest in and concern
                                         for family members' issues
                                   –    respond promptly to family letters or calls
                                   –    avoid ridiculing or devaluating a family
                                         member's behavior
                                   –    respect racial, cultural, ethnic and religious
                                         differences
                                   –    respect family's right to self-determination
                                         (freedom of choice)
          *   When Communicating with other Staff.
                        CONTENT
                             You will:
                                   –    provide other staff with information that is
                                         relevant, useful, reliable, and accurate
                                   –    Ask relevant questions of other staff
                                         regarding patients, policies, treatment, and
                                        other issues
                                   –    describe minor concerns to supervisors
                                         before they become major concerns.
                        FORM
                              You will:
                                   –    Speak clearly and concisely, avoiding
                                          professional jargon
                                   –      use natural inflection and tone of voice
                                   –  avoid defensive responses, particularly in
                                       connection with professional "turf" issues
                                   –  demonstrate a collaborative attitude and
                                       operationalize this attitude into action
                                   –  be supportive of colleagues
                                   –  maintain perspective and a sense of humor,
                                       particularly during times of stress
                                   –  Give instructions to subordinates in a
                                       respectful manner
                        PARTNER ENCOURAGEMENT
                              You will:
                                  --   initiate interaction with other staff
                                  --   initiate problem solving discussions,
                                        actively seeking others' opinions
                                  --   actively seek out whatever guidance
                                        is necessary
                                  --   use techniques of "active listening"
                                  --   make time for communication with other staff
                                  –    make expectations of other clear
                                  --    maintain active communication during
                                         stressful times
                                  –     Freely admit mistakes
                        COMMUNICATION ENVIRONMENT
                              You will:
                                  –    Choose correct time and place to discuss
                                         issues, particularly confidential issues
                                  –     be respectful of other staff members' need
                                         for work time and quiet in a busy work place
                       COMMUNICATING RESPECT
                               You will:
                                  –     Treat all staff with respect, fairness, and
                                         courtesy, regardless of academic degrees,
                                         professional training, or level of employment
                                  –     assume that all staff members' time with
                                         patients is important
 

These competencies generally are used to create a training program for the staff at a facility.  Such an effort involves FIRST ENSURING THAT YOU FOLLOW ALL OF THESE CONCEPTS AND THEN THAT YOU TRAIN OTHERS TO DO SO.

The training typically will involve four or five training sessions where the concept of a communicative culture is firmly established and then specifics are discussed and worked on using various kind of feedback and self-monitoring techniques.  See Ylvisaker (1992) for further discussion.

                                                  Strategy Four
                                     JON LYON'S CONCEPT OF
                              COLLABORATIVE INTERVENTION

--       Using Volunteers and/or Partners  Communication Partners
--       Move away from repair or circumvention of dysfunction
          within medical or clinical settings
--       Move toward fostering models or methods that promote
          our role as mediators or facilitators in optimizing
          communication in natural settings.
--        Target life enhancement rather than simply promote
           adequate communication in everyday life.  Should strive
           to restore a sense of one's self in daily life.
--        Help reestablish participation in activities of choice for
           the adult with aphasia.
--         Prefers community volunteers over familiar family
            members initially
--         The stress is on collaboration within the social dyad
--         Volunteers learn and promote interpersonal communication
            and they serve as a liaison in introducing and carrying out
            activities of choice in daily life at home and in the community.
--         Two treatment Phases
            Phase One
             * Goal is to establish a way for the individuals to
                begin to interact effectively
             * No one is expected to become an expert "encoder"
                or "decoder"
             * It is the give and take between interactants, irrespective
                of their status or communicative proficiency, that is
                the true objective
                   * Treatment Chronology
                       Explain the purpose of communication treatment
                           -- although transacting content is important, it is
                               not most important
                           -- more important is how and why people interact
                           -- Gives permission to not understand the totality
                               of what's being conveyed
                           -- Work on coming to feel comfortable and to
                               share equally
                      Review strategies for establishing communication
                           -- Make this fairly chronological in nature
                      Modeling of communication strategies
                           -- Use scenarios to demonstrate
                           -- As much emphasis on connecting as on
                               exchanging content
                      Practicing communication strategies
                           -- Scenarios with clinician present
                                Allowing Time to respond
                                    -- Let aphasic complete his message in full
                                        before attempting to respond
                                    -- Pay attention to vocal inflection, hands
                                        and facial gestures
                                    -- Always have a pen and paper at hand while
                                        communicating
                                Questioning
                                   -- If something seems recognizable in his initial
                                       communique, begin by asking general questions
                                      ("Oh, it seems like you are doing something with
                                        your hand, is that right?")
                                    -- Move from general questions that are confirmed
                                        to more specific possibilities
                                  Facilitating the writing or drawing of key concepts
                                    --  If questioning doesn't help, ask if he might
                                        write or draw the most important part of his
                                         message.
                                    -- Allow aphasic to finish before interacting
                                    -- Ask about drawing broadly then when
                                        confirmed go more specific
                                    -- Verify frequently as you go along
                                    -- Have him point to the key element and maybe
                                        even redraw that part and make it bigger.
                                   Provide a model and communicative referent
                                    -- Try drawing your own version of what you think
                                         he is trying to convey.
                                    -- Don't be concerned about accuracy of your guess
                                        its only a referent for the aphasic
                                  Arrange a mutual conclusion to the exchange
                                    -- If still not clear, ask how important it is to
                                        understand this now
                                    -- If not crucial, then ask to return to it at a later
                                        date or time
                                    -- If it is crucial search for the part most urgent
                                    -- If you postpone it, do return to it
                                    -- Returning generally prompts something else
                                        on either part
            Phase Two
                * Role shifts from only interactant to a catalyst in
                   promoting and ensuring client Participation in
                   chosen activities of daily life
                * Interested in FLOW
                * Establishing Activities of Choice in Daily Life
                          Finding Activities
                               -- Sit and accumulate a list of aphasic's interests
                               -- Initial emphasis on designating areas of potential
                                   exploration not so much on plausibility
                           Selecting Activities
                               -- Review choices
                               -- Rank according to interest, time needed,
                                   skill, needs and motivations
                               -- Select one or more
                           Defining Activities
                               -- Determine how it will be pursued, in what
                                   form and manner
                            Planning Activities
                               -- Careful work needed here
                            Carrying out activities
                               -- Emphasis is positive experience and active
                                   participation
                            Reviewing and redefining activities
                               -- Meet with Clinician to review outing
                            Completing Activities
                               -- Move toward independence or support
                                   within the trained environment


Click here to return to CODI 508 HomePage
Click here to return to Damico HomePage